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Spinal nurses

Story from nhs.uk

"Spinal nurses"

About: The Walton Centre NHS Foundation Trust / Neurosurgery

I have had dealings with the Spinal Nurses who are very dismissive. I had a CSF leak, no amount of phone calls, messages left, they never returning your calls.

The pain was so bad, after an out patient appointment For something else, I was re-admitted as I had mengitis.

When you are vulnerable, scared and unable to cope, it is not what you need.

I have further spoken to other patients who have had the same experience.

Walton Spinal Nurses you need to get your act together!!!!

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Responses

Response from The Walton Centre NHS Foundation Trust 7 years ago
The Walton Centre NHS Foundation Trust

Submitted on 28/02/2017 at 16:12
Published on nhs.uk on 01/03/2017 at 02:34

We were sorry to read of your experience at The Walton Centre and want to look into the matter further for you, if you would like us to?

We are always trying to improve our service and deliver better patient experience and outcomes in everything we do. We are disappointed that you felt ignored at a time when you were feeling vulnerable. If you would like us to look into your concerns, please contact our Patient Experience Team by email to PatientExperienceTeam@thewaltoncentre.nhs.uk or call them on 0151 556 3090.

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