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Can't even get an appointment when we need one!

Story from nhs.uk

"Can't even get an appointment when we need one!"

About: Torbay Hospital / Neurology

Can't get an appointment for an epileptic with hard to control epilepsy and epilepsy psychosis. A doctor in resus recently requested that my partners epilepsy specialist contact them and we have heard nothing. The lack of epilepsy care in the area is what has caused my partner to develop epilepsy psychosis which has lead to the police putting multiple vulnerable persons reports out on me. A complete failure! The secretary gave us a number for the epilepsy support nurses that didn't even work! a total joke. ended up having a secretary from the general neurology department rather than the secretary for the epilepsy specialists help us, they had to leave their station to find the correct number and gave us the direct number to neurology

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Responses

Response from Torbay Hospital 7 years ago
Torbay Hospital

Submitted on 20/02/2017 at 15:52
Published on nhs.uk on 21/02/2017 at 02:36

Dear Enquirer,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, or via email to pals.sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services Support Officer

Torbay and South Devon NHS Foundation Trust

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