"Lack of professionalism"

I have had treatment at St Helier's and the staff have been very welcoming and nice. From porter, receptionist, nurse, consultant and therapist, However, although the Neurology consultant was nice I left feeling like I had wasted their time. The examination was very quick and I had little time to know what was expected or response to the request before the consultant moved on. The conversation then changed to small talk. Nice but what I came for. It wasn't until I was told that there nothing wrong with my head and that my suspected condition was linked to "people like us" and that a final test will "end the chapter of your concerns", I thought...

Hmmm... that's not right.

It's a shame as until then I had high hopes for any outcome but if all comes to nothing or something, the lack of professionalism by the consultant has tainted any future experience in that department. I hope my next visit will be more welcoming.

From reading the other reviews I think it's fair to say that we are referring to a particular consultant. My advice to them would be to have some emotional intelligence and be a little patient.