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My care plans help me cope and help the staff to help me

Posted By Sopqd39

"My care plans help me cope and help the staff to help me"

About: St Andrew's Healthcare Birmingham / Edgbaston

(as a staff member posting for a patient/service user),

Staff have been really nice to me today because I am in pain and they have been really helpful. They help me most of the time. I have been here for 18 months and was in an NHS hospital before in Coventry and Warwickshire.

I moved to this hospital as they said I had a learning disability and so they moved me to Coventry and Warwickshire, but when I go there, they said I didn't have a learning disability so they moved me here.

This was because I wanted to be in the West Midlands to be nearer to family. I am involved in planning my care and in my care plans. My care plans helps me cope and helps the staff to help me.

They sit me down and say this is in my care plan and ask me if I agree. I always agree because I think what they are saying is appropriate. They read it out to me and my care co-ordinator is good and is happy with me.

The staff are looking to move me to Hazelwell which is low secure because they are very pleased. I think the staff on this ward give me a lot of trust, they know that I don't mess around. We get loads of bank staff on this ward and they don't talk to you.

They only come out of the office to tell you off, they don't come out to say anything positive. It is much better with the regular staff, they know you and I find it hard to trust bank staff.

An improvement would be for a hot drinks machine on the MSU so that when family come on visits you can make them a cup of tea.

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Responses

Response from Catherine Vichare, Clinical Director/Clinical Lead, St Andrew's Healthcare 7 years ago
We are preparing to make a change
Catherine Vichare
Clinical Director/Clinical Lead,
St Andrew's Healthcare

Submitted on 24/02/2017 at 13:24
Published on Care Opinion at 16:12

picture of Catherine Vichare

Thank you for taking the time to give us your feedback about your experiences in Birmingham.

I will discuss your suggestion about providing hot drinks for visitors, as it is really important that we make the process of visiting as comfortable and homely as possible. This is definitely something we can explore with a view to improving the experience.

Your feedback about the care planning process is also very useful, as we are looking at ways to make this more patient centred, and to ensure that care plans are regularly reviewed and evaluated for progress. We may be looking to set up some patient groups to look at the process in future, so watch this space.

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