"Somebody to answer the phone would ..."

Thank you for your feedback, unfortunately without more information it is difficult to provide a response to your specific experience. We believe that it is important that our patients are able to access our services and staff are aware of the need to respond and answer all calls as quickly as possible.

I am sorry that you found that we did not meet the standards expected of us on this occasion.

If you would like to discuss this further with the organisation, please contact the PALS service on 0800 389 8391 and ask to speak with the Head of Patient Experience.