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"The wonderful staff at Victoria Hospital. Can't thank them enough!"

About: Victoria Hospital / Day Intervention Unit

(as the patient),

I recently attended the Day Intervention Unit in Victoria Hospital for a CT guided lung biopsy and am so grateful for the kindness I received. I'm afraid I didn't get the name of a couple of the nurses who worked alongside Julie in the Day Unit but they were equally compassionate. I'm in awe of their ability to co-ordinate a very busy workload so efficiently and cheerfully. In the CT suite I never once felt uneasy or apprehensive because the radiologist and staff were so kind and David kept me fully informed about what he planned to do and how it would feel at each stage during the procedure. I felt completely safe in their care both before the biopsy and immediately after. Nothing was too much trouble and so this is my sincere and heartfelt thank you to them. I stayed overnight in ward 32 and would also like to show my gratitude to every member of staff there, who were just very welcoming, so kind and thoughtful and always with a smile. They are simply amazing.

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Responses

Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 7 years ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife
Submitted on 16/02/2017 at 13:22
Published on Care Opinion at 14:48


picture of Gillian Ogden

Dear Nana Sk

Thank you for taking the time to post on Patient Opinion about your recent CT guided lung biopsy. It was great to read that you felt comfortable and well cared for before, during and after your procedure. Your story highlights how important good communication is in making our patient's experience better and is a lovely testament to the different teams of staff who looked after you. I will gladly share your post now with the staff in Day Surgery, Interventional Radiology and Ward 32.

I hope that you have recovered well from your procedure.

Kind regards

Gill

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