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Awful just awful

Story from nhs.uk

"Awful just awful"

About: Queen Alexandra Hospital / Accident and emergency

Whilst I understand totally the NHS is stretched it doesn't not excuse the lack of dignity and the joke of a system in the A&E department.

People having obs done in public view.

Waiting times over five hours for myself. Not being given pain killers when I was in excruciating pain.

People swearing in the waiting room in front of kids and people smoking cannabis in the car park stairwell.

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Responses

Response from Queen Alexandra Hospital 7 years ago
Queen Alexandra Hospital

Submitted on 14/02/2017 at 12:15
Published on nhs.uk on 15/02/2017 at 02:36

I'm sorry to hear of your experience in the Emergency Department, your description of events would certainly not be what we would expect.

If you would like to discuss this further with a member of staff, please could you contact our Patient Advice and Liaison Service (PALS) at PHT.Pals@porthosp.nhs.uk or via the free phone on 0800 9176039 and give them details and they will be happy to help.

Kind regards.

Debbie

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