"I was kept informed at all times ..."

About: Sussex Orthopaedic NHS Treatment Centre

What I liked

I was kept informed at all times as to what was going to happen and what I could expect, I therefore felt confident and relaxed about the procedure

All staff at all levels were friendly and helpful

I was with day patients and as far as I could see as soon as one patient was discharged a thorough cleaning programme was carried out

What could be improved

The waiting times for pre-op consultations is terrible. I saw my surgeon exactly on time with my appointment and then waited more than 3 hours to see a nurse to take my details.

I observed that many of the orthopaedic patients are elderly, and with short term memory problems (I include myself) had to have the same information repeated several times, which must be frustrating for your staff, but is a fact of life. You need to factor this into appointment times or devise techniques for dealing with this problem.

Story from NHS Choices

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