"i have had two treatments at this ..."

About: Lymington New Forest Hospital

What could be improved

i have had two treatments at this hospital and am trying to make an appointment for a third. one time it took three days of constent telephone calls in order to make an appointment - which was then cancelled and re-arranged on two seperate occasions (the 2nd occasion is was moved back to the original day and time where it had been originally). i am again trying to make an appointment and can't get through. an improvement would be to have the staff to answer the telephones, and to stop changing appointments once they have been made

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Response from Lymington New Forest Hospital

Thank you for your feedback. The Outpatient Appointment Booking Service have undergone a service review and as well as updating staff training, the booking line now has extended opening hours of 8am to 8pm.

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