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I had a very good experience when calling NHS 24

Posted By JBE

"I had a very good experience when calling NHS 24"

About: Forth Valley Royal Hospital NHS 24 / NHS 24 (111 service)

(as the patient),

I had a very good experience when calling NHS 24 re a suspected kidney infection. I spoke to Anne who was kind and helpful in asking questions to determine my health status. Anne explained I would be referred to the Out of Hours GP service at my local hospital and this would be arranged via call back. This was very quick, I heard back from NHS 24 around ten minutes later with an appointment time and directions to the service. I was seen very quickly by a very nice doctor and my issue was resolved quickly with medication issued directly. I feel that it is important to highlight the many positives of the NHS in these difficult times and recognise the excellent work carried out every day by dedicated staff. Thank you.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 7 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 13/02/2017 at 14:34
Published on Care Opinion at 14:34

picture of Shona Lawrence

Dear JBE

Thank you so much for sharing your story on Patient Opinion. I am sorry you had to be seen during the Out of Hours period and I do hope that you are now on the mend.

Your story is a good example of services working together to ensure the best possible care and experience for patients. I did notice that you had already logged your feedback directly with NHS 24 via our feedback form, so thank you very much for doing that. This means that we can identify the staff member who managed your call and pass your compliment directly to her. I will also ensure that your complimentary feedback is shared more widely within NHS 24.

I am sure my colleagues within NHS Forth Valley will also be pleased to read your positive comments about their service.

I do wish you well. Thanks again for getting in touch.

With regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager.

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