This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Kind and Professional FPH

Story from nhs.uk

"Kind and Professional FPH"

About: Frimley Park Hospital / Accident and emergency

My husband and I came to A&E on 9 February, we were treated with dignity and kindness from the word go. The receptionist was smiley and efficient and we were called within 3 minutes of arriving. The nurse was lovely and explained everything they were doing and kept reassuring us. The doctor who treated my husband, what a asset he is to FPH, they were kind and courteous throughout and explained in great detail what and why they were doing. The whole experience yesterday was in total contrast to the current media reports being circulated. My husband was admitted and again everyone we came into contact with was kind and professional, despite being extremely busy. Thank you to everyone involved in Brian's care yesterday and continues.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Frimley Park Hospital 7 years ago
Frimley Park Hospital

Submitted on 13/02/2017 at 08:43
Published on nhs.uk on 14/02/2017 at 01:39

Thank you for taking the time to leave your feedback on your visit to A&E at Frimley Park.

I'm sorry to hear your husband was unwell.

We have a great team who do their best to deliver care as though it were a member of their own family in front of them.

it is feedback like yours that makes it all worthwhile.

I've shared your comments with the team.

Thank you for thinking of us and I hope Brian is feeling better

Kind Regards

Claire Marshall

Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k