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Amazing doctors but nurses and care assistants...

Story from nhs.uk

"Amazing doctors but nurses and care assistants..."

About: Queen's Hospital / Neurology

During a previous stay that lasted a week as I had spine surgery the nurses and care assistants were terrible with care. They left me soaked in urine on 3 separate occasions and even tried to tell me off when I was constipated and had to go to the toilet a few times. Several times throughout the night I asked for a cup of tea but never received one. The care assistants never spoke to me or smiled when they came to change my sheets. It was terrible being treated like an object and not a person, they handled me very roughly post surgery and did not care to be polite once.

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital

Submitted on 03/05/2017 at 14:42
Published on nhs.uk at 14:31

Thank you for taking the time to provide us with your feedback on your recent experience. I am very sorry to hear the concerns that you have raised regarding the care you received whilst an inpatient. Please accept my sincere apologies for any distress you may have been cause.

Please contact our Patient Advice and Liaison team to provide them with more details, which will enable them to highlight your comments to the correct Divisional Nurse.

Our PALS team can be contacted by calling 01708 435 454 or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Dr Magda Smith

Associate Medical Director

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