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Visit to A and E

Story from nhs.uk

"Visit to A and E"

About: Darlington Memorial Hospital / Accident and emergency

Last night at about 10 pm I took an elderly gentleman to A and E. He had a chest infection and had coughed hard and thought he had broken a rib as the pain was so bad. I expected a very long wait but was amazed that within 5 minutes he was in the assessment room where he had blood tests, an ECG and intravenous pain relief. The service continued to be excellent with X-rays done and medication given to take home. All staff were very polite and helpful and the care given could not be faulted.

Thank you

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Responses

Response from Darlington Memorial Hospital 7 years ago
Darlington Memorial Hospital

Submitted on 13/02/2017 at 13:56
Published on nhs.uk on 14/02/2017 at 01:37

Dear Lyn

Thank you for providing feedback on your recent visit to A&E at Darlington Memorial Hospital with the gentleman you attended with.

I am very pleased to hear that you had a positive experience and that you are happy with the care he received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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