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Poor service run by poor people

Story from nhs.uk

"Poor service run by poor people"

About: Cirencester Hospital

Hospital phoned me to book an appointment at 1050am for 10th February 2017 (i.e. tomorrow) and said they would send a confirmation letter through.

No confirmation letter sent so I have no idea where I am going, who I am seeing or what department it is.

The reception on the phone was clueless.

The problem with the NHS is that people are only working there now for key worker status and getting a house under the key worker scheme.

They no longer care about people or a provision of service, unless you are rich or are related to somebody who works at the NHS.

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Responses

Response from Cirencester Hospital 7 years ago
Cirencester Hospital

Submitted on 13/02/2017 at 14:15
Published on nhs.uk on 14/02/2017 at 01:37

Thank you for taking the time to share your feedback with us, but we are very sorry to hear that you were not given clear information regarding your appointment at Cirencester Hospital.

We would like to look into this for you. Please do contact us in confidence at the Service Experience Team at yourexperience@glos-care.nhs.uk or Tel. 0300 421 8313 and we will be pleased to investigate this and clarify the details of any further appointments you may have.

Best wishes, the Patient Experience Team at Gloucestershire Care Services NHS Trust

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