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"Angioplasty procedure"

About: Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit

(as the patient),

I attended A&E this week and was sent to ward 103 for an Angioplasty.

Staff in A&E were excellent although my bloods were "lost" and had to be retaken. When eventually results arrived, in hindsight, I feel that the nurse practitioner advising me could have explained the results better. Simply telling me what a "normal" reading is and then giving me my score was a bit blunt. It should have had some context explained. A worrying situation was made worse by this slightly clumsy disclosure of information.

Ward 103 (base C) was wonderful. I cannot praise the doctors, nurses and other staff that dealt with me highly enough, particularly the student nurse (Rachel) who did the bulk of the contact after the procedure. But all staff were tremendous. I didn't get the name of the man on night duty, but he was so cheerful it was great.

When the time came for the op, cheerful porters took me down. A procession of staff at the theatre introduced themselves and were very professional and helpful.

The op itself was over it seemed in minutes and I was on my way after a quick re-assuring word from the consultant (Dr Uren I believe).

The food was even enjoyable.

Trying to sleep however was very difficult. Lots of noise, too much light, and many long-ringing phone calls. Probably had the worst night's sleep ever.

On my way home, I was disappointed at the pollution and smell of the smokers in the passageway out to the car park. This was decidedly unpleasant. I had seen posters in the hospital saying that smoking in the grounds was no longer permitted. Well that does not seem to be being enforced. A decidedly unpleasant atmosphere for visitors arriving and leaving, and for patients. If smoking is allowed it should not be in this area!

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Responses

Response from Lynsey McMillan, Team Manager - Complaints & Feedback, Patient Experience Team, NHS Lothian 7 years ago
Lynsey McMillan
Team Manager - Complaints & Feedback, Patient Experience Team,
NHS Lothian
Submitted on 16/02/2017 at 13:59
Published on Care Opinion at 14:43


Dear Happypatient303,

Thank you for sharing your experiences on Patient Opinion.

I can see from your feedback that a number of aspects of your care and treatment were very positive however, I was sorry to read about the aspects of your experience which were not as you nor I would have hoped.

I would be happy to look into this for you in more detail and would be grateful if you can please contact the Patient Experience Team:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

Post: 2 - 4 Waterloo Place, Edinburgh, EH1 3EG.

Please be assured that we take all feedback seriously. l will pass this on the team concerned and once again, please can I apologise for your experiences.

Kind regards,

Lynsey.

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