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"Could be much better"

About: Edgbaston Hospital

I don't normally write reviews but on this occasion I felt that I had to

I was referred to see a colorectal surgeon at the BMI Edgbaston by my G.P.

Big mistake. The referral was made in October and I was sent an appointment for December 2016. One day before the appointment, I was called and notified that it was cancelled but was given a quick apppointment for the following week.

The following week I attended my appointment and after 1 hour of waiting I was informed that I couldn't be seen because the consultant hadn't known about mu appointment and it was booked "accidentally", whatever that means.

Anyhow I have had 5 further cancellations since then. I am not well and the consultant and the hospital staff seem to think I am waiting for a social visit!!

Please get your act together. It seems to me that the NHS is wasting a lot of money

I guess that you prioritize private patients before NHS patients. We are all sick and should be treated the same. I know that if i was paying for this privately I would have at least been seen by another colorectal specialist rather than having to wait so long for the same useless consultant

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Responses

Response from Edgbaston Hospital 7 years ago
Edgbaston Hospital
Submitted on 10/02/2017 at 09:01
Published on nhs.uk on 11/02/2017 at 01:39


Many thanks for bringing this to my attention, we are sorry that you have not received the standard of care we would expect. I would welcome you to contact myself direct, Louise Holloway on 0121 452 2824 with your details so that this matter can be looked into for you and resolved.

With kindest regards

Louise Holloway

Administration Services Manager

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