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"Orthopaedics - top quality service for hip..."

About: Royal Bournemouth General Hospital / Trauma and orthopaedics

Cannot speak too highly of the care I received from diagnosis through the operation to discharge. Every stage of the process was conducted to high professional standards. My experience included Orthopaedic outpatients for pre-op assessments and information, Orthopaedic inpatient care in both the Sandbourne and Derwent suites and a post-op follow up in the Investigation unit to check for a possible dvt. Everywhere, I felt respected, was consulted and informed and everyone, without exception was courteous and friendly. This was not only true of those excellent clinicians but also of support staff providing portering, catering and cleaning services. On the odd occasion when I had to wait for some aspect of care apologies were always given. The facilities were excellent and comfortable. As I write this I'm making good progress with my recovery. So pleased to be able to say a huge and sincere 'thank you' to all involved and commend the Royal Bournemouth General Hospital as a true centre of excellence.

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Responses

Response from Royal Bournemouth General Hospital 7 years ago
Royal Bournemouth General Hospital
Submitted on 06/02/2017 at 10:25
Published on nhs.uk on 07/02/2017 at 01:38


Dear Mr Hopkins

So pleased to hear you have experienced consistently high standards of care and treatment during your journey through our hospital.

We strive to provide our patients with this level of care and understand it can only be achieved when all teams work in unison as they have proven during your visit.

Thank you for highlighting the high levels of professionalism, respect and courtesy you were shown, making your stay so memorable, and we will be delighted to pass on your kind comments to the team leaders to share with their staff.

We are pleased to hear you are making good progress in your recovery and hope you are soon back to full strength doing all the things you enjoy doing.

Kind regards

Patient Engagement Team

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