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My Mum is also appointment-less!

Posted By For My Mum

"My Mum is also appointment-less!"

About: Crosshouse Hospital / General Surgery

(as a relative),

After reading another story, it has inspired me to share my story. My mum has been waiting for 10 weeks to be seen after being referred by her gp with suspected cancer in two places. I am absolutely horrified and extremely dissatisfied with the lack of respect given towards her patient rights in south Ayrshire. My Mum also has MS which is hard enough to live with but to add the worry of cancer to that is unthinkable. This is my mum and I understand companies being short staffed but this is people's lives and welfare we are talking about! From a very upset and worried Daughter. I will be contacting my Mums local councillor on Monday to raise awareness of this issue.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 07/02/2017 at 12:17
Published on Care Opinion at 12:19

picture of Eunice Goodwin

Dear For My Mum,

I am so sorry for both you and your mother's distress. It is unimaginable to think how distressing this must be. Both the Co-ordinator for this area and I am extremely keen to look into this for you. Can you please contact me, as soon as possible, with your mothers details and we can take it from there?

I can be contacted by mail or phone - Eunice.goodwin@aapct.scot.nhs.uk or 01563 826222.

(By contacting me, this need not stop you pursuing the issue with your councillor).

Kindest regards,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 08/02/2017 at 08:45
Published on Care Opinion at 10:34

picture of Eunice Goodwin

Thank you 'Mum' for being in touch off-line,

Having spoken to you, I understand that part of the worry comes from not having an appointment date. When you were told would likely be March, you were unsure if it meant the appointment would be issued in March for a later date, involving an other wait or would the appointment be for March.

You now have one of the appointments, which is in March and will know what is happening about the other one today. you also know a bit more about your referrals and this should be helpful to some extent too (I hope).

I can see how this ambiguity and subsequent worry came in and I am sorry. Our lack of absolute clarity added stress at a time that is already worrying. I hope our conversation was helpful to reduce that even a little.

It is another lesson for us, so thank you 'For My Mum 'for being in touch.

All the best to you and your family,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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