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"A&E RUH"

About: Royal United Hospital / Accident and emergency

I attended the A&E walk in centre feeling very unwell hoping to see a Doctor but after waiting 2.5 hours I was advised by the Nurse who assessed me that as I was under the care of the Vascular team in Bristol I would have to go to the A&E there. I was staying away from home, had no transport and was on my own. I have a vascular condition and currently waiting for surgery but I had felt increasing pressure building up in the vein /artery in my neck, there was new swelling there and I felt really unwell. My blood pressure was very high and my arm was going white more than usual. The Nurse I saw was great and did their best to ask one of the A&E doctors to see me but they refused even after phoning them. I was told I had to go to Bristol A&E and that they couldn't help me. I don't think it was right that a doctor declined to send me and whilst the Nurse did phone Bristol it was 20.30pm and I was not well enough to travel via public transport at that time of night with no where to stay. I found the whole experience really upsetting and disappointing. I also work for the NHS and couldn't believe the lack of care I experienced.

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Responses

Response from Royal United Hospital 7 years ago
Royal United Hospital
Submitted on 03/02/2017 at 12:31
Published on nhs.uk on 05/02/2017 at 01:39


We are very sorry to read of recent experience at the RUH.

We welcome your comments as it helps us to identify problems and improve the quality of our service and care.

In order for us to investigate your concerns fully we would ask that you provide more detail.

Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

For your information the Urgent Care Centre based at the RUH are provided by Bath and North East Somerset Doctors Urgent Care (BDUC), part of the Vocare group, who operate the Urgent Care Centre based at the RUH site.

We have forwarded your comment to the team at BDUC, so that they are aware of your concerns.

Should you wish to make direct contact with BDUC, you can do so by emailing bduc.governance@nhs.net or calling 0300 1231761.

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