"Phone calls are not an accessible contact method for people with anxiety or for deaf people"

About: West London Mental Health NHS Trust / Gender Identity Clinic

(as the patient),

They have no online contact - I cannot email them or fill out a contact form, I can only phone them or physically mail them. Phone calls are not an accessible contact method for people with anxiety or for deaf people.

I phoned them to change my appointment. The automated phone thing went through the options, then told me that unless my appointment is in the next seven days, I have to send them a letter. I think this is ridiculous.

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