"Pleased with referral service"

About: Devon Access and Referral Team (DART)

(as the patient),

I rang up to get referred to a consultant for my knee. The woman on the phone was very helpful, and offered me an appointment in the next few weeks. However, I wanted to see the consultant that I know, and he has a waiting list. So instead I decided to go on the waiting list to see him. They will ring me, to give me the date of the appointment, when they know.

I think this is a good service. It’s changed since I last had a referral, and it’s quick, easy and suited my needs well.

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Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon

Dear 'toy105',

Thank you very much for taking the time to contact us and give us your feedback. We welcome all opinions but are always especially pleased when it's positive! I will pass your comments on to the orthopaedic team and I'm sure they will be equally grateful that you took the time to contact us.

Kind regards,


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