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John Doe/Joe Bloggs, lab. rat

Story from nhs.uk

"John Doe/Joe Bloggs, lab. rat"

About: Cumberland Infirmary

One is treated like an item on a production line, not as an intelligent and sensitive entity. The environment is definitely not conducive for a good and efficient rehabilitation. The noise, light, staff behaviour et al inhibits that essential thing – SLEEP and restfulness. It is only now that I have recovered enough (‘PTSD’) to make this representation.

On one occasion whilst I was having routine ‘bloods’ taken a nurse suddenly appeared hovering above me and suddenly and unexpectedly plunged a needle/syringe vertically and painfully into my arm. This resulted in swelling and discolouration of most of my lower arm. - None of the staff appeared concerned about this. A written complaint was sent shortly afterwards to CIC complaints.

It took 3 repeats of this straight forward simply detailed complaint before it was acknowledged, due to the apparent inability of the recipient to understand simple English or simply couldn’t be bothered to read it properly. It has turned out to be a total irritating and waste of time anyway as I have still not heard anything further !!?

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Responses

Response from Cumberland Infirmary 7 years ago
Cumberland Infirmary

Submitted on 30/01/2017 at 14:11
Published on nhs.uk on 31/01/2017 at 01:35

Thank you for taking the time to share your experience with the Trust.

I am very sorry to read that your rehabilitation was unsatisfactory and that you feel this was due to the due ward environment.

We take all issues surrounding patient care very seriously and it is disappointing to read that you felt the staff were unconcerned in the swelling and discolouration of your lower arm that resulted from the routine blood test.

You state that you are still waiting on your letter of complaint being resolved. I feel your concerns do warrant further investigation but whilst your contact remains anonymous this is difficult to investigate.

Also, you have not stated the dates of your admission, or the ward that you were on.

I would suggest that, in the first instance, you contact PALS - Patient Advice and Liaison Service - so that they liaise with the complaints department for you.

They can be contacted on

• 01228 814008 between 8.30am and 4.30pm, Monday to Friday,

• E-mail to PALSCIC@ncuh.nhs.uk

• Patient Advice & Liaison Service

Cumberland Infirmary

Newtown Road

Carlisle

CA2 7HY

In the meantime your comments will be passed to the lead Matron and the Head of Nursing for Patient Experience.

Best regards

Alison S-D

Patient Experience

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