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Unprofessional and rude

Story from nhs.uk

"Unprofessional and rude"

About: Queen's Hospital / Gynaecology

They have messed up with my appointments. They hardly ever send appointment letter informing when my appointments are which means i have to keep calling GP and Queens appointments number. Appointments department is useless and gave me bad information twice. To sum up I have been waiting over 4 months to be seen. Cancer history in my family. Got same symptoms my grandmother (rip) had when she had cancer. They simply don't care. They don't reply to emails. I don't know why I pay anything to the NHS.

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Responses

Response from Queen's Hospital 7 years ago
Queen's Hospital

Submitted on 29/03/2017 at 10:07
Published on nhs.uk at 11:30

I am sorry to read your comments regarding the problems you are experiencing with your Gynaecology appointments.

Please contact our Patient Advice and Liaison Team who will be able to look into your concerns for you. PALS can be contacted by calling 01708 435 454 or by emailing PALS@bhrhospitals.nhs.uk.

Yours sincerely

Kathryn Halford

Chief Nurse

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