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One star is too many!

Story from nhs.uk

"One star is too many!"

Where is the help when patients and their family are crying out for it??

My sister was admitted after trying to take her life. Whilst in there voluntarily she tried to end her life. She was sectioned and tried to end her life. Less than 24 hours later she is deemed fit to go home???

She has told staff and family that she will end her life as soon as she is discharged. Thanks for all your help and support. I guess I'll get to meet you all at her inquest!

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Responses

Response from Harplands Hospital 7 years ago
Harplands Hospital

Submitted on 07/02/2017 at 12:52
Published on nhs.uk on 08/02/2017 at 01:35

I am sorry you and your sister feel you have had such a poor service from our inpatient service. Your concerns have been sent to the wards and discussed further and they are concerned that is how you both feel .They have asked me to ask you in this response if you could contact the ward concerned to discuss you and your sisters concerns further to see if they can be resolved in some way

Please if you feel this is not what you want to do contact our PALS service where you will be given support to discuss concerns and options to find a way forward to resolve them.

Contact for PALS Team is:

Telephone 01782 27503101782 275031 or Free phone 08003899676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service available 9am to 5pm and charged at your provider's rate) or e mail: patientexperienceteam@northstaffs.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm)

Thank you for taking the time to write and let us know how you feel. You may feel that it will make no difference but it is important to us that we hear and learn from our patients, service users and carers experience and make changes where we can

Veronica Emlyn: Patient Experience Lead

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