This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Extremely unhappy with Ambulance Staff

Story from nhs.uk

"Extremely unhappy with Ambulance Staff"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Torbay Hospital / Accident and emergency

This review is mainly for the 2 ambulance staff who picked up my hubby to be taken to hospital as he got very high temperature. This happened on Saturday, 21st of January 2017. The ambulance arrived our house after 30 minutes of waiting. I know they were very busy that time because it was Saturday evening so we understand that. The thing that I am very unhappy about is they just dumped my hubby in the corridor without telling anyone there why he was there and what's wrong with him. My hubby was waiting and waiting for God knows how many hours. It was probably atleast 5 to 6 hours waiting for him while feeling very cold with 39° degrees Celsius of temperature. I felt really disgusted of the 2 ambulance staff who just dumped him in there. I knew they probably think he doesn't need an urgent treatment because he only got high temperature, but that high temperature could be a life threatening for him because he is prone to having sepsis. It's not like we haven't told them about his health history issues. My hubby is still at the hospital at the moment, fighting for his life with the infection he's got that doctors didn't know yet where it came from. Overall hospital rating from me is good and the cleanliness as well.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Torbay Hospital 7 years ago
Torbay Hospital

Submitted on 27/01/2017 at 14:45
Published on nhs.uk on 28/01/2017 at 01:40

Dear Enquirer,

We are very sorry to hear about your experience and that the standard of your husband's care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, or via email to pals.sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services Support Officer

Torbay and South Devon NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 7 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 02/02/2017 at 13:28
Published on Care Opinion at 15:47

Dear Anonymous,


Thank you for taking the time to share your feedback.

I am sorry that you and your husband have had this experience.

The detail you have provided here has been anonymised, so I am to locate the details of the 999 call and susequent ambulance attendance, so I cannot direct comment on the event.

However, we would welcome the opportunity to look into the care provided to your husband; if you would like us to do this may I ask you to contact our Patient Experience Team on either swast.patientexperience@nhs.uk or 01392 261 585 and a member of the team will be able to provide information on the next steps.

Thank you, again, for taking the time to share your story with us.

Kind regards,

Sharifa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k