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"Antenatal Care"

About: St Thomas' Hospital / Maternity care

After reading the reviews everyone else has left I still chose St. Thomas' as my hospital to be. I was saddened when I was still waiting for a referral letter for the 12 week scan after a fortnight and a half which is when I decided to enquire. I emailed PALS and suggested and they were great to get back to me within one working day however I still hadnt heard from the antenatal team. I then called the team directly and was amazed I could leave a message as other people have said the voicemail box is full. Even more amazing is a midwife called me back within 5 minutes and was an absolute star. The midwife put me through to the appointments team and also gave me a bit of an insight of what to expect from the first scan. When passed to appointments, they too were great. They took 2.5 weeks to get an appointment for me and then you need to add on some time for the letter to reach you. I guess like the whole of the NHS, they are over worked and are trying to get through as much as possible in a working day. Be patient but I really do believe they are trying to do as much as they can.

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Responses

Response from St Thomas' Hospital 7 years ago
St Thomas' Hospital
Submitted on 13/02/2017 at 17:33
Published on nhs.uk on 14/02/2017 at 01:37


Thank you for sharing you feedback with us. We wodul like to apologise for the problems you experienced when trying to arrange the appoint,ment for your 12 week scan but are pleased to hear that you were able to leave a message and a member of the team got back to you. The team has been working hard to remedy the problem of contacting the department and now that they team is almost back to full strength we hope that it will be easier for women to contact the department in the future, We have passed your feedback on to the maternity team.

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