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Not happy with inpatient services

Posted By paul160702

"Not happy with inpatient services"

About: Rotherham Doncaster and South Humber NHS Foundation Trust / Inpatient mental health care

(as the patient),

I think that many service users are unhappy with the service provided by our local inpatient unit: many sided communication, no theraputic interventions, no inclusion in care planning, attitude of staff are all recurring themes. In my opinion there is a culture of fear in a top down pyramid structure of management with patients and service users being allowed little say in there treatment where least restrictive practice is the norm. I believe that as a service user group we raise our concerns but little seems to change as hospital management seem only interested in ticking boxes to maintain targets.

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Responses

Response from Nick Arkle, Patient Engagement/ Psychosocial Interventions Lead, Rotherham Doncaster and South Humber NHS Foundation Trust 13 years ago
Nick Arkle
Patient Engagement/ Psychosocial Interventions Lead,
Rotherham Doncaster and South Humber NHS Foundation Trust

Submitted on 15/07/2010 at 14:06

Dear paul160702,

Thank you for taking the time to offer your feed back regarding Trust services.

I am sorry to hear that you think people are unhappy with the service provided. The Trust seeks to provide services that offer choice and in collaboration with service users and I apologise if your experience has been different.

Your concerns are taken very seriously and we welcome your views and opinions. Please feel free to contact the Patient Advise and Liaison Service (PALS) on 0800 0154334 or pals@rdash.nhs.uk or the staff you are involved in your care and treatment should you wish to discuss your concerns further.

Yours Sincerely,

Nick

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