"Please improve the DART service"

About: Devon Access and Referral Team (DART)

(as the patient),

I have been trying to make an appointment through DART. I called and left a message and they said that someone would get back to me. No one did. I called again and they again said that someone would get back to me about the appointment. No one did.

I called again today and just got a message to say that staff training was happening and to call back another day. I am away now after today and unable to call.

This is a totally unsatisfactory service. How are patients meant to make appointments? Please improve the service.

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Responses

Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon

Dear ‘Rocket270’

I am very sorry for the unsatisfactory service you have received. Without more details I cannot provide a full explanation for what happened in your case but it was obviously not the level of service we aim to offer.

Regarding booking your appointment, if you are able to contact by e-mail while you are away, please send us your UBRN to cab.helpdesk@nhs.net and we will endeavour to book your appointment as soon as possible.

Kind regards,

Susan

If you would like to talk to someone at DART about any remaining issues with your referral you can contact our Choose & Book Helpline on 01626 883888.

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