Firstly the triage nurse and a&e Doctor were brilliant. The nurses are great for the most part - they do their best in high pressure times with too many patients and not enough staff.Then it came to seeing the surgical team and someone making an actual decision.
Not 20 minutes after giving my daughter morphine for pain they tried to send her home in agony at 1am to come back for an appointment at 7am. Doctor and bed manager tried to put pressure on me to take her home but i refused. Now I fully understand the pressures on the NHS but to hear yourself being talked about in the corridor and saying "as long as it's not an admission" because they're sticking you on a short stay ward overnight "if they can't persuade you to go home" you can't help but feel it's all about the numbers because it certainly wasn't about the best patient care. I then find out despite being kept in overnight to manage pain, no pain relief was actually prescribed until after 7.30 am so 6 hours in pain. Absolute last time I come to this hospital by choice for me or any of my family.
"Disgraceful treatment"
About: Northumbria Specialist Emergency Care Hospital Northumbria Specialist Emergency Care Hospital Cramlington NE23 6NZ
Posted via nhs.uk
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