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"Thank you so much for all your help"

About: Manor Hospital / Accident and emergency Manor Hospital / Trauma and orthopaedics

(as the patient),

I recently had a fall at home, and fractured my ankle in 2 places. An ambulance was called, and I had a first responder, who then called an ambulance, by which I was transferred to hospital.

There was a short wait in A&E initially to be seen, but the staff were great. Once I had been seen and X-rayed there was a several hour wait for a bed on a ward. I really want to commend Tina that was looking after me. I have issues with using toilets at the best of times, and cannot under any circumstances (despite being absolutely desperate) use a bed pan especially with numerous people around me, and Tina kindly assisted me into a space away from everyone and onto a commode, I cannot explain the relief.

I also want to thank the staff that assisted me on ward 9, but particularly some familiar faces on ward 20B and 20C ( have other issues and been on this ward before)

Sorry for the inconvenience I caused you, but THANK YOU so much for all your help.

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Responses

Response from Garry Perry, Associate Director Patient Relations & Experience, Patient Relations, Walsall Healthcare NHS Trust 7 years ago
Garry Perry
Associate Director Patient Relations & Experience, Patient Relations,
Walsall Healthcare NHS Trust

Responsible for the Trust Complaints, PALS & Patient Experience team

Submitted on 23/01/2017 at 16:41
Published on Care Opinion at 16:43


picture of Garry Perry

Thank you for your feedback and for the positive expression of thanks you have provided.

The care you have outlined is of the standard we are consistently aspiring to deliver and the individualised approach that Tina took is commendable.

I will of course pass your thanks on and if we can be of any further assistance please do not hesitate to contact us.

Regards

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