"This isn't good enough"

I arrived on time to my appointment at Jessops Wing of the Royal Hallamshire Hospital. The waiting room was busy with a loud TV (Jeremy Kyle - which I don't think is appropriate viewing for children who were present. Or for adults for that matter...). There were no newspapers, only four very old, torn and dirty magazines. There were half empty patient information racks all over the place.

I was kept waiting for over an hour without any warning or being advised what was happening. After asking, I had to wait another 40 minutes. The whole process took 2 hours for less than 10 minutes with the consultant, including an exam. Now I have 10 weeks to wait for my next appointment for an ultra sound to find the problem. This isn't good enough - too long to wait.