"mobile imaging dept"

I was due for an MRI scan today,i am 70 years old with rheumatoid arthritis and fibromyalgia. First hurdle was the car park ticket machine refuse do print parking ticket this was causing a back log of cars. My daughter did eventually get a ticket then the barrier wouldn't lift.

We then made our way to main reception, handed in my letter was sent down to imaging dept, again handed in my letter and repeated my name address again then was told i had to go to the mobile dept but they wasn't sure if they was ready for me to take a seat and they would phone through. As soon as i sat down i was told they was ready for me, so again back to main reception and out across the hospital grounds to be faced with a climb up metal steps (no ramp or allowance for disability i have difficulty with steps and unsteady on my feet). I was taken care of by a staff member, they told my daughter i would be about 20 minutes so she walked over to main hospital to try to get a drink.

Twenty minutes later she came back for me and was rudely pushed out of the door by some employee pushing her and shouting that she shouldn't be in there. The point is there is nothing on that department that states *NO ENTRY.

My daughter oversees 36 branches of TSB banks and was disgusted by this staff member's behaviour. She said i would never treat any of my staff in that disgusting manner, they had really bad people skills. If they had politely explained that my daughter should not have been there then she would have left. She was disgusted at being forcibly pushed. I then had to walk unattended down very steep steps without my daughters assistance. This behaviour is disgusting for medical staff!