"Everyone was considerate of the fact people are nervous before an op"

About: London Road Community Hospital / Ophthalmology

(as the patient),

I went for 2-3 appointments at the Derby Royal Infirmary for examinations. They decided I should go for a cornea operation. I was treated very well, the service was perfectly punctual. The nursing staff were especially brilliant. Everyone was kind, especially considerate of the fact that people are very nervous prior to an op.

I wasn't very well informed about what the operation would entail. The surgeon explained a bit but mainly just gave me literature which explained the general procedure. I was a bit concerned so I spoke to my GP and discussed my feelings.

The GP was very kind and booked me an appointment with the surgeon to have a further discussion on what to expect. All together, a very good service from all.

There's just a little niggle - its a long way for me to travel to Derby Royal, quite a trek. But all the clinical care and staff have been excellent. I'd like to thank them all.

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Responses

Response from Helen Limb, Patient and Public Involvement Manager, NHS Rushcliffe Clinical Commissioning Group

Thank you for taking the time to give your feedback regarding your recent visits to Derby Royal Infirmary. I am pleased that your experience was a positive one and that you received the re-assurance you needed. Regarding your little niggle - you should have been given a choice about which hospital clinic you were referred to, however whithout further details I am unable to check this. If you would like to discuss this further with me, please send an email to me at: Helen.limb@nottspct.nhs.uk Best wishes
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