"In my opinion this is what really happens"

About: Lincolnshire Partnership NHS Foundation Trust / Inpatient mental health care

(as the patient),

I was in Lincoln, The Peter Hodgkinson Centre on a number of occasions due to postnatal depression.

This is how it is ment to work.

You get admited and are assigned a 'Nurse' to look after you and told you will see a consltant asap.

In my opinion this is what really happens.

You get admited, the 'Nurse' has a chat with you, you see your consultant once a week for 5 mins. If you need to see them in an emergency, its a nightmare trying to get them to see you as they claim to always be 'busy'.

Some staff will talk to you if you need help but it appeared that it was mostly the other patients who gave the help, comfort and support. In my view staff are unhelpful, most rude and seem uninterested in there jobs.

It feels like the Peter Hodgkinson Centre is a place to get away from it all, but don't expect help.

You are woken early for your medication to be taken followed by breakfast.

You have lunch.

You have dinner.

You have supper.

You go to bed... day in and day out.

Yes they do have occupational therapist's thier, when you can get to talk to a nurse to reffer you...

Yes they do have consultants there, when there not busy or with, I believe to be'Private' patients.

Yes you are in a safe enviroment, when the staff are watching other patients.

Yes med's are given ot on time each day.

Overall my view is the Peter Hodgkinson Centre is a place to get away from it all but dont't go if you are looking for help, you wont get it.

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Response from Caroline Hainsworth, Service Liaison Manager, Lincolnshire Partnership NHS Foundation Trust

We were very sorry to hear that your experience of services provided by Lincolnshire Partnership NHS Foundation Trust has not been a positive one. Thank you for taking the time and trouble to share your experience. In response to try and reassure about standards:-

 We would expect our patients to be seen at least once a week by the inpatient Consultant or his Specialist Registrar and more often by the Junior Doctor on his/her Team.

 Each patient is allocated a Primary Nurse who co-ordinates patient care whilst they are in hospital.

 Patients are offered one-to-one time with a qualified member of staff every day and we would expect the Primary nurse to do this at least twice per week.

 Our activity programme is designed weekly to meet the needs of the current service users through a community meeting on a Monday. Patients are encouraged to design their own activities for that week.

 Protected time is every weekday between 11.00 a.m. and midday for nursing staff to interact with patients uninterrupted by others.

 We have the luxury of a Day unit and café area for patients to join in unit activity and socialise in a communal area.

Our ultimate goal is to promote independence and choice. We have recently undertaken a service user satisfaction audit (face to face) by staff not working at the Peter Hodgkinson Centre and the initial feedback is that patients were very happy with the service they were provided with and that staff interacted very well with them.

It is very difficult to comment on individual cases without any specific details, but we would welcome the opportunity of hearing more about your experience to ensure that we can improve things where we can. The Team Leader for the Peter Hodgkinson Centre would be more than happy to discuss any grievances or concerns you may have about the services offered and they can be contacted on 01522 573975.

Thank you again for sharing your experience with us.

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Response from Service Liaison Manager, Lincolnshire Partnership NHS Foundation Trust

As a further reassurance regarding the posting above, I can confirm that there are no private beds at the Peter Hodgkinson Centre.