"Must try harder"

As a family member of someone who is a patient at Lyndon Clinic,

I have seen how disappointing others feel.

Despite a long complaint going to Pals who were helpful and understanding and over half of my complaints were upheld, things do not seem to change.

My family member had an appointment in Dec but the time entered on the appointment card by the clinic was different to that which was in the consultants diary so my family members appointment was not a dull one.

At the appointment was the consultant and my family members CPN.

This was the beginning of Dec.

We are now in the middle of January and the CPN in question has not been back in touch to see how the increased medication is going.

The CPN is supposed to touch base once a week but has failed again. . The out of hours team rarely call back and at one time we were expected to sleep over night in a chair in a busy waiting room due to incorrect information provided to us.

The only good thing about Lyndon Clinic is the Duty Nurse and one doctor.