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Lack of co -operation

Story from nhs.uk

"Lack of co -operation"

About: South Tyneside District Hospital / Accident and emergency

I visited this hospital at 7pm on sat 14th Jan 2017 with my daughter and my 3 Year old granddaughter who was running a temperature of 39 which was quite high , we were seen to in a reasonable time , whilst waiting to get a urine sample my granddaughter was sick twice as we were giving her juice which we brought with us . We thought it would be better to try her with water. The night staff had just came on duty and after she had been sick for a third time my daughter asked for a cup of water and was told by the nurse practitioner there was a drink machine next door,,, I was so taken aback with this until another member of staff intervened and offered to get a cup of water

This is an absolute disgrace as going on past experience we went to the hospital well prepared for a long wait with bottles of juice and spare clothes and snacks we were not asking for something out if the ordinary and bearing in mind my daughter had just lost money in the machine attempting to get a drink for herself.

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Responses

Response from South Tyneside District Hospital 6 years ago
South Tyneside District Hospital

Submitted on 28/04/2017 at 17:12
Published on nhs.uk at 17:35

Thank you for providing feedback in relation to your recent experience with South Tyneside NHS Foundation Trust.

We are sorry to learn that you are unhappy with the service which was provided to your granddaughter and we would welcome the opportunity to discuss your concerns further.

If you would like to contact our Customer Services Department on 0191 404 1072 or e-mail customer.services@stft.nhs.uk, a member of the team will take the necessary details and ensure that these are passed on for further investigation.

The Trust is grateful for all feedback, positive or negative, as it helps us gain an understanding of what is important to our patients.

We would like to take this opportunity to thank you for leaving your comments on NHS Choices.

Customer Services Department

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