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"Last night (a Saturday evening) I went to A&E"

About: Queen Alexandra Hospital / Accident and emergency

I felt unwell with a numb left arm to go with it! After pacing around for a number of hours, anxiety got the better of me and I drove myself to Portsmouth. After parking miles away from A&E of course - guess I must have followed the wrong signs - a nurse spoke with me the moment I walked though the doors and passed my details on to the main reception. After only moments I was speaking with them, and in less than 5 minutes after that I was hooked up to be tested by the same nurse that greeted me. Health issues were noted, but not with my heart apparently. I was seen my a duty GP after said nurse had consulted with them and have been referred on to other services. Given the resources and time these people have, I was highly impressed and personally grateful to all the people I had contact with: main receptionist (who directed me to the other side of the hospital, as I had parked in the wrong place), first contact nurse (took details, hooked me up to machines and investigated beyond just their ecg machine), A&E receptionist (identified me, address and things like that), and the GP who was nice to me even though it seemed they had had a very long day.

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Responses

Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust 7 years ago
Debra Johns
Patient Experience Officer,
Portsmouth Hospitals NHS Trust
Submitted on 17/01/2017 at 10:24
Published on Care Opinion at 12:09


Thank you for taking the time to leave your kind words regarding your care and treatment within the Emergency Department.

Please be assured that I will share your comments with staff in the Team and am sure they will be delighted to receive such lovely comments.

I would to take this opportunity to wish you well for the future.

Kind Regards.

Debbie

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