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Very upset on this hospital care

Story from nhs.uk

"Very upset on this hospital care"

About: Cumberland Infirmary / Accident and emergency

Nurses do not give u the care u need totaly missed a absess in leg after being diagnoiaed wid septis then told to go home with a fraction of the mg ov antibiotics only later as 5 days on to be afmitted into hodputsl very ill leaving an untreated and unfound absess to burst all over the floor then to be told u are being discgarged wid no after care apouling place .

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Responses

Response from Cumberland Infirmary 7 years ago
Cumberland Infirmary

Submitted on 18/01/2017 at 08:53
Published on nhs.uk on 19/01/2017 at 01:38

Dear Mr Barbour

Thank you for taking the time to leave a comment on our website.

I am sorry that your experience in Accident & Emergency was less than positive and that it has left you feeling frustrated.

If you are unhappy with the care you received or would like to discuss this matter further you can contact our PALS service who may be able to help.

They can be contacted on

• 01228 814008 between 8.30am and 4.30pm, Monday to Friday,

• e-mail to PALSCIC@ncuh.nhs.uk

• Patient Advice & Liaison Service

Cumberland Infirmary

Newtown Road

Carlisle

CA2 7HY

In the meantime I will share your comments with the Matron responsible for Accident and Emergency.

Please accept my sincere apologies for your stressful experience.

Alison S-D

Patient Experience

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