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"children's accident and emergency"

About: Leicester Royal Infirmary / Accident and emergency

Had to take my daughter to children A&E at 2am, was seen straight away by the assessment nurse and only waited a further 10mins to be seen by a doctor. The department was empty and the whole team where very tentative, reassuring and efficient. By 7am all test had been done and the decision to operate was made. Again this process was fast, efficient, nures, play specialist and consultants where all lovely and couldn't do engough for her to make her comfortable. After the operation she was transferred to ward 19, staff all lovely, there were a few complication with my daughters conditions over the next few days, but nurses where always on hand for advise and support and doctors attended to her quickly when they were needed.

All in all despite the circumstances it was a positive experience and all the staff work so hard, this is how the NHS should be, and if people only go to A&E when absolutely necessary, it can continue to be like this.

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Responses

Response from Leicester Royal Infirmary 7 years ago
Leicester Royal Infirmary
Submitted on 17/01/2017 at 11:36
Published on nhs.uk on 18/01/2017 at 01:35


Dear reviewer, thank you for taking the time to leave a review for Children's Accident and Emergency.

We are really pleased that you and your daughter had such a good experience.

It can be very daunting having to bring a child to A&E, particularly in the middle of the night, but we are delighted that you were seen promptly, tests undertaken and decisions etc made.

Your comments will be forwarded to the teams involved in her care, particularly Ward 19.

Our staff do work incredibly hard and they will really appreciate your review - thank you.

We hope your daughter is now recuperating well, best wishes, Communications Team, Leicester's Hospitals.

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