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"Very Grateful"

About: Manor Hospital / Accident and emergency

I were very very pleased with the staff on the resuscitation unit that cared for me.I were involved in all of my care and treatment needed. The 3 nurses especially who were lovely and the two doctors that looked after me on the 28th December 2016 at around 11pm I can't thank enough. They are a credit to the hospital and should be proud of what they do!

After having my treatment there were issues with beds which I were told about and I wasn't fussy. However, about 5am I were moved into the normal assessment bays where people were shouting for drinks as they hadn't had one for 12 hour and other things like the toilet.i can believe this as the whole time I were in that bay I weren't offered nothing. I couldn't get it myself as I were hooked up to a monitor. It takes 2 seconds to make someone a drink even if you're short staffed. I also heard them talking in the corridor saying they were short. I didn't receive my breakfast after all the ward getting there's. My partner turned up at half 9 to see everyone eating and I had been forgotten despite 2 staff member asking me what I wanted. Again I said nothing as I didn't want to pressure them. I then got moved to CDU as I were being discharged to be told they would make me a drink. They still never and disappeared. They had been sat on their phone previously. In the end my partner had to make me one at the bit it says you can't help yourself. The prescription took an hour and half just to be written which again is a long time when you've been left without food and drink. I couldn't fault the care and treatment given by the resuscitation staff but everything seemed to go down hill from when I were moved out of that bay. I were not happy by the time I got home!

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Responses

Response from Manor Hospital 7 years ago
Manor Hospital
Submitted on 23/01/2017 at 12:40
Published on nhs.uk on 24/01/2017 at 01:36


Firstly thank you for your kind comments with regards to your experience on the 28 December 2016. These will be passed on. I am sorry however to learn of your further experience which was less than positive. We would welcome the opportunity to discuss this with you further so we can ensure the correct area have an opportunity look into matters further and to respond to you.

Please contact 01922 656463 and speak to a member of the Patient Relations Team.

Regards Garry Perry

Head of Patient Relations

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