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Emergency Dept 13th January 2017

Story from nhs.uk

"Emergency Dept 13th January 2017"

About: Royal Blackburn Hospital / Accident and emergency

This morning my Mother collapsed at home and was taken by ambulance to Blackburn Hospital (Lancashire).

I had seen the news earlier in the week which highlighted significant issues at the hospital. I have to say I was worried.

On arrival we were dealt with quickly, professionally and with dignity and respect.

My mothers assessment was done in a reasonable time for a busy ED and throughout our waiting time we were 'looked after' by various members of the ED team.

They considered whether we needed any refreshment and made sure we were comfortable during the waiting period.

The Junior Doctor who then dealt with my Mum was superb.

the doctor took their time, listened to what had happened and made sure my Mum's diagnosis was fully considered.

We were there from 9.00am to 3.00pm and overall the experience was one which made me feel compelled to write a very commendable review of this hospital and it's fantastic ED team.

They were very busy but nothing was too much trouble.

They were a credit to themselves, this hospital and the NHS. Thanks to all of you on behalf of my Mum and my family.

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital

Submitted on 17/01/2017 at 10:47
Published on nhs.uk on 18/01/2017 at 01:35

Thank you so much for your feedback regarding your mother’s admission to the Emergency Department at Royal Blackburn Teaching Hospital thank you for taking the time to do so.

It is lovely to receive such positive feedback about the care and treatment provided to your mother, particularly when the department was so busy.

I will ensure your comments and thanks are passed onto the staff who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information so we can understand the bits of your mother's experience that made this such a good admission we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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