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Poor communication, ability to speak with...

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"Poor communication, ability to speak with..."

About: Friarage Hospital Site / Rehabilitation

My mother is in the rehab ward. On numerous occasions on trying to get put through either phones not answered or when put through can't transfer to mobile phone or if it does get put through the phone doesn't work with very poor/intermittent reception. Perhaps isolation and lack of communication are conducive to rehabilitation, but I am unaware of anything that suggests that is true. Need to try a lot harder to keep patients/relatives in loop, morale up and see it as important to better outcomes

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Responses

Response from Friarage Hospital Site 7 years ago
Friarage Hospital Site

Submitted on 20/01/2017 at 14:59
Published on nhs.uk on 21/01/2017 at 01:39

Good afternoon

Thank you for leaving comments on the NHS Choices Website raising concerns about what I presume to be the Rutson Ward at the Friarage Hospital, Northallerton.

I am very sorry that you cause to raise concerns around communication problems on the Ward.

Please be assured that your comments and concerns will be passed on to senior staff in that area to make them aware of the problems you have experienced.

If you would like some feedback, please contact me on the number below to discuss taking these issues forward through the Patient Advice and Liaison Service (PALS) or the formal complaints route.

Kind regards

Margaret Robinson

IG and Patient Safety Advisor

Quality Assurance and Academic Directorate

Patient Advice and Liaison Service

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: margaret.robinson@stees.nhs.uk

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