A trip to outpatients at the new cancer centre today. The medical care was faultless but the admin seems to be having teething problems: Confusing instructions on the 'self-check-in' screens, lack of guiding human presence on reception and, as a result, patients wandering around looking uncertain and anxious. Also one elderly person was left stranded for a long period when a porter failed to be ordered. Plus there seemed to be an issue with the availability of wheelchairs. If these things could be changed to work more smoothly I think it would greatly reduce stress of on patients.
"New cancer centre at Guys."
About: Guy's Hospital Guy's Hospital London SE1 9RT
Posted via nhs.uk
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