"Long wait in clinic with no explanation or apology"

About: Hull Royal Infirmary / General surgery

(as the patient),

I attended the outpatients surgical clinic to see Mr Salim.

On arrival I was checked in and asked to take a seat. After a while I noticed that the wait was 40 minutes. I asked the reception staff about the wait (I was surprised that this hadn't been pointed out to me on arrival). I was told that this was always the case with this clinic and in fact it was going to get worse as he was 'slotting in' two extra patients before each clinic which made him even later.

I eventually waited an hour and a half to see him. When i asked the nurse what the delay was, she was rude and aggressive and said "it was always this way and just to sit and wait".

At no point did anyone offer an explanation or apologise for the inconvenience caused. Whilst the care I have received from Mr Salim has been excellent, my experience of Hull Royal Infirmary has been dreadful, in particular the unprofessional and uncaring attitude of some nurses.

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