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All staff were helpful, kind and professional.

Posted By para89

"All staff were helpful, kind and professional."

About: Crosshouse Hospital / Oral and Maxillo-facial Surgery & Medicine

(as the patient),

Had wisdom teeth removed under general anaesthetic at Crosshouse day surgery unit. From the initial consultation to being discharged all staff were helpful, kind and professional.

On the day all went well, got to the day surgery unit early, was taken in early and all pre-op checks and paperwork done promptly. Met anaesthetist and SHO maxillofacial surgeon, both very friendly and reassuring. Post op nurses were lovely and couldn't have done more for me.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 16/01/2017 at 17:08
Published on Care Opinion at 20:29

picture of Eunice Goodwin

Dear para89,

It sounds as if your visit to Day Surgery could not have gone better. I will share this with the team and I am sure they will also appreciate the time you have taken to tell us about your positive experience of their care. Thank you so much.

I hope you are recovering well,

best wishes,

Eunice

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