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Care Opinion

Cancelled appointment

Posted By Patient1987

"Cancelled appointment"

About: University Hospital Hairmyres / Ear, Nose & Throat

(as the patient),

I have been waiting months for my ENT appointment. I finally received an appointment letter yesterday. However, today I received another letter cancelling the appointment I received yesterday!

What a waste of time and effort to send out an appointment one day, then send out another letter only a day later. The new letter simply says that an appointment will be sent "in due course".

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Responses

Response from Lynn McTavish, Interim Surgical Service Manager, University Hospital Monklands, NHS Lanarkshire 7 years ago
Lynn McTavish
Interim Surgical Service Manager, University Hospital Monklands,
NHS Lanarkshire

Submitted on 16/01/2017 at 17:38
Published on Care Opinion at 20:29

picture of Lynn McTavish

Dear Patient 1987

I am sorry to hear that after having a long wait for an ENT appointment, it has been cancelled at the last minute. I would be keen to look into this for you - can I ask you to get in touch with me directly to provide your details. My contact number is 01236 712458.

Kind Regards

Lynn McTavish

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