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Visit to a&e10/1/17

Story from nhs.uk

"Visit to a&e10/1/17"

About: Royal Blackburn Hospital / Accident and emergency

Was transferred by ambulance from burnley urgent care to rbh a&e dept yesterday morning following an episode of svt.All the personnel in both departments gave excellent care treating me with professionalism kindness and consideration.The department was extremely busy but the staff could not do enough for me making sure I was comfortable and cared for.I was seen very quickly with no delay .The paramedics where also excellent.I felt compelled to leave a review as NHS staff are constantly being knocked with very negative publicity.

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital

Submitted on 17/01/2017 at 09:37
Published on nhs.uk on 18/01/2017 at 01:36

Thank you so much for your feedback regarding your visit to the Urgent Care Centre at Burnley General Teaching Hospital and the Emergency Department at Royal Blackburn Teaching Hospital and thank you for taking the time to do so.

It is lovely to receive such positive feedback about the care you received during your visit, particularly as the department was so busy.

I will ensure your comments are passed onto the staff who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information so we can understand the bits of your experience that made this such a good visit we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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