"Worried by care of my father at King George Hospital, Redbridge, Essex "

About: King George Hospital / Older people's healthcare

(as the patient),

I frequently visited my elderly father during his most recent stay in King George Hospital, Goodmayes Lane. As an ex nurse, I was disgusted by what I saw of the place. He is elderly and confused, but he was allowed to wander around the ward unsupervised. On one occasion I found him calling for my mother and walking around the female beds, which must have been distressing for the female patients.

The toilet stunk and on one occasion, a woman in a side room screamed and screamed for a nurse. She had been left on the commode and it was only when I went to the nurses' station to ask them to do something that one of them broke off her conversation and cared for the woman.

When I had to take dad back to outpatients there was never anywhere to park unless we arrived at 8.30. On a couple of occasions I did that and took him upstairs for breakfast because his appointment wasn't for a couple of hours, but at least we got a disabled parking bay. Otherwise, the disabled spaces were taken, often by people without disabled passes. I complained and was told there was nothing anyone could do. So what do the security men do all day? Why are they not monitoring the situation?

My father is 94, severely disabled and unable to walk to the main car park. On one occasion I had no choice but to drop him off and tell him to find somewhere to sit down so I could park the car. As I say, he is confused and could have wandered anywhere by the time I got back to him. Again I complained, but I was told that the people I needed to speak to were not in the PALS office. When I did finally speak to someone on our next visit I was patronised and told to write in with my complaint. However, I was again told they couldn't do anything about the lack of disabled parking.

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