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"G.Underwood"

About: Royal Surrey County Hospital / Trauma and orthopaedics

I broke my wrist at the end of November and was seen in A & E the same evening.

I then had follow up appointments in the fracture clinic until the removal of my plaster a week ago.

At all times I was treated with great courtesy and respect by every single member of staff with whom I came into contact.

I often had to wait past my appointment time but when I was seen there was never any sense of being rushed despite being able to see how busy everyone was.

An important thing was that the staff had a sense of humour, although how they managed it consistently is beyond me, but it did make the whole treatment a much more positive experience.

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Responses

Response from Royal Surrey County Hospital 7 years ago
Royal Surrey County Hospital
Submitted on 18/01/2017 at 12:48
Published on nhs.uk on 19/01/2017 at 01:38


Thank you for taking the time to thank the staff for the care they gave.

I have passed your comments on to my colleagues in the fracture clinic and know they will be delighted to receive your kind words.

Once again, thank you for your feedback.

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