"Terrible attitude and long wait at ENT clinic Bolton"

About: Royal Bolton Hospital / Ear, Nose and Throat

(as the patient),

I went in early September to Bolton hospital ENT clinic for an appointment. The treatment was fine, just as expected. I was there after my police medical showed my hearing was down on one side.

However, I felt the waiting times were disgraceful. I had to wait one hour before my appointment and then a further 20mins before being seen again. The attitude of the staff in the clinic was awful. They had poor communication and seemed to have no interest in the welfare of the patients. Their attitude in general was appalling, from what I saw. The attitude of the receptionist who dealt with me was also terrible.

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Responses

Response from

We are glad that your treatment was good, but very concerned about the other matters you raise. Your comments have been passed on to the clinic to take up with staff.

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